Here, you’ll find answers to the most commonly asked questions about our services, rental process, and policies. If you don’t find the information you’re looking for, feel free to contact us here.
General Questions
What is Studio Pro Rentals?
Studio Pro Rentals is a leading provider of high-quality photography and videography equipment rentals. We offer a wide range of cameras, lenses, lighting, and accessories to help you achieve your creative vision.
Where are you located?
Our store is located in California. You can also browse and reserve our gear online through our website.
What are your hours of operation?
Our store is open from 9am to 5am, Monday-Friday. Our online booking system is available 24/7.
Rental Process
How do I rent equipment?
Browse Our Inventory: Explore our selection of gear on our website.
Select Your Rental Period: Choose the dates that fit your project needs.
Check Availability: Confirm the availability of your desired items.
Reserve Online: Complete your booking through our secure online system.
Pickup or Delivery: Choose to pick up your gear in-store or have it delivered to your location.
Can I extend my rental period?
Yes, you can extend your rental period, subject to availability. Contact us to request an extension.
What happens if the equipment I want is unavailable?
If an item is unavailable, you can join the waitlist, or we can recommend alternative gear that suits your needs.
Payments and Fees
What forms of payment do you accept?
We accept all major credit cards, including Visa, MasterCard, American Express, and Discover. We also accept payments via PayPal.
Is a security deposit required?
Yes, a security deposit is required for all rentals. The deposit amount varies depending on the equipment rented and will be refunded upon the return of the gear in good condition.
What is your cancellation policy?
You can cancel your reservation up to 24 hours before your rental start date for a full refund. Cancellations made within 24 hours of the start date may be subject to a fee.
Delivery and Returns
Can I pick up my rental equipment?
Yes, you can pick up your equipment at our store during our business hours. Our team will have your gear ready and provide a brief orientation if needed.
Do you offer delivery services?
Yes, we offer delivery services to your location. Delivery fees and availability may vary based on your location and the size of the order.
How do I return my rental equipment?
You can return your equipment by using the provided return shipping label. Ensure the gear is packed securely to prevent damage during transit.
Equipment and Maintenance
How do I know the equipment is in good condition?
All our gear is regularly serviced and maintained to ensure optimal performance. Each item is thoroughly inspected before and after each rental.
What if the equipment is damaged or malfunctioning?
If you encounter any issues with the equipment, contact us immediately. We will provide troubleshooting assistance or arrange for a replacement if necessary. Depending on the situation, repair or replacement fees may apply.
Can I request specific equipment not listed on your website?
If you need specific equipment not listed on our website, please contact us. We will do our best to accommodate your request or recommend suitable alternatives.
Support and Assistance
Do you offer technical support?
Yes, our knowledgeable team is available to assist you with any technical questions or issues you may encounter. Contact us here for assistance.
How can I contact you?
You can reach us by phone, by email, or through our website’s contact form. Our team is here to help!